Privacy Policy

Last updated: 1st January 2026

Introduction

This Privacy Policy describes how grandoxqenavirtola.top d.o.o. ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website grandoxqenavirtola.top or use our bar management system comparison services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller Information

The data controller for your personal information is grandoxqenavirtola.top d.o.o., a company registered in Croatia with registration number 745896264, located at Maksimirska cesta 74, 52042 Pula, Istria, Croatia.

Data Collection

We collect personal data that you voluntarily provide to us and information automatically collected when you visit our website. The data we collect includes:

  • Contact Information: Name, email address, phone number, and business address when you contact us or request our services
  • Business Information: Company name, business type, size, and operational requirements for consultation purposes
  • Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referral sources
  • Communication Records: Records of correspondence, consultation notes, and service-related communications
  • Technical Data: Device information, browser settings, and website interaction patterns

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

  • Service Provision: To provide bar management system comparison services, consultations, and recommendations
  • Communication: To respond to enquiries, provide customer support, and send service-related communications
  • Business Operations: To manage client relationships, process requests, and improve our services
  • Website Improvement: To analyse website usage, improve functionality, and enhance user experience
  • Marketing: To send relevant information about our services (with your consent)
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets
  • Consent: With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws. Generally, we retain client information for up to 7 years after the end of our business relationship for legal and accounting purposes. Website usage data is typically retained for 26 months. You may request earlier deletion of your data, subject to our legal obligations.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Right of Access: Request access to your personal data and information about how we process it
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of processing in specific situations
  • Right to Data Portability: Receive your personal data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure data transmission protocols, access controls, and regular security assessments. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we are based in Croatia (EU), your data is processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

Email: [email protected]

Phone: +385 521235009

Address: grandoxqenavirtola.top d.o.o., Maksimirska cesta 74, 52042 Pula, Istria, Croatia

Business Hours: Monday-Friday: 9:00 - 18:00

Supervisory Authority

You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka) if you believe we have not handled your personal data in accordance with applicable data protection laws. You can contact them at azop.hr or by visiting their offices in Zagreb, Croatia.

This Privacy Policy is governed by Croatian law and EU data protection regulations. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.